Frequently Asked Questions

Quick answers to common questions about ordering, shipping, returns, and payments.

FAQ

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Add items to your cart, proceed to checkout, enter your delivery details, and complete payment using an available method.

If your order hasn’t been processed yet, we may be able to help. Contact us as soon as possible with your order details.

Delivery time depends on your location and the delivery option selected at checkout. You’ll see estimated timelines before payment.

Yes — delivery options depend on what’s enabled in our system and your location. You’ll see available options during checkout.

Returns and refunds are subject to our Return Policy. Items should be returned in original condition unless stated otherwise.

Refunds are processed to the original payment method after your return is reviewed and approved.

Available payment methods are shown at checkout and may include card payments, transfers, or other supported gateways.

We don’t store full card details on our servers. Payments are handled through approved processors using secure methods.

Depending on your setup, you may be able to checkout as a guest. Creating an account helps you track orders and manage details.

Use the “Forgot Password” option on the login page to reset your password securely.

Still need help? Email us at contact@dleonmotif.com and we’ll reply as soon as possible.